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Welcome to Your Future in Customer Success - Redefining Excellence Starts Here!

Hello, and welcome to the home of transformative Customer Success leadership. I am Ralphette English, but you can call me Ralphie. I'm thrilled to guide you on your journey towards redefining excellence in customer success.





For more than a decade, I've been a part of the tech industry, where I've consistently emphasized the value of a customer-first approach. My 13+ years of experience have allowed me to strategize and execute initiatives that propel customer retention and drive revenue. As a result, I've come to be known for inspiring and leading the charge towards customer-centric growth.


From being named the 2023 Customer Success Leader of the Year to being recognized as one of the Top 100 CS Strategists in 2021, my track record reflects my deep commitment to the field of Customer Success. As a member of Success in Black, a founding member of RevRoom, and an advisor to many, my journey has always been about giving back to the industry that I love.





Are you a startup hungry to build a top-tier customer success team? Or maybe you're an individual, eager to catapult your career in customer success? If you nodded yes to either of these, you've arrived at the right place.


My offerings:

  1. Customer Success for Startups: Let me help you lay a solid foundation for your startup's growth and long-term sustainability. Together, we will design your customer journey map, develop a comprehensive onboarding process, implement critical customer success tools, and so much more.

  2. Transition into Customer Success: Are you ready to step into the thrilling world of Customer Success? Our dynamic, hands-on coaching sessions will empower your journey, turning challenges into stepping stones.

  3. Level-Up Your CS Career: If you're prepared to take the next step in your CS Career, be it from a CSM to a Sr. CSM role or from a Sr. CSM to an Enterprise, Strategic, or Principal CSM role, our interactive, hands-on coaching sessions are here to fuel your success journey.

  4. CS Leadership Unleashed: Sharpen your leadership skills with our specialized program, designed to help you navigate the art of leading in customer success. Together, we will unveil your leadership potential.

  5. Hourly Consulting Session: Have a specific question or need advice from an industry-recognized CS Leader? Book an hourly consulting session, and let's tailor a solution for your needs.

My mission is to redefine excellence in Customer Success, one organization, one leader at a time. I invite you to start your journey here, where we prioritize your customers, foster sustainable growth, and craft unforgettable customer experiences.

Welcome to the beginning of your future in customer success.

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